FQA

 

How quickly will my order be processed and delivered?

We process all orders within 1-2 business days, Monday through Friday, and standard shipping typically takes 3-9 business days. For more details, check out our Shipping Page.

Where do you ship?

Currently, we ship within Canada only, but we’re working hard to offer shipping to the United States soon. Stay tuned for updates!

What is your return policy?

If you’re not happy with your purchase, we offer hassle-free returns. Just contact us, and we'll guide you through the process to ensure your satisfaction. Learn more on our Returns Page.

Do your products come with a warranty?

Yes, our products come with a one-year warranty. If you have any issues within this period, just reach out, and we'll take care of it!

 

Are your products safe and what are the age recommendations?

Absolutely! Our products are thoroughly tested and meet all safety requirements. Magnetic sets are recommended for ages 3 and up with supervision, and math symbols are for ages 6 and up. 

I'm Erika, and my journey began with a simple need: magnetic letters that would fit right in with our home decor. Inspired by my son's love for magnetic letters, we designed our first product in soft, calming colors to create a peaceful environment for kids and parents alike.

Our brand name, Gale Tots, combines “GALE,” which represents a strong wind, outburst, or explosion, with “TOTS,” which signifies small children. This fusion celebrates the lively energy and spirit of little ones.

At Gale Tots, we're all about bringing beautifully designed, development-focused toys into your home. Our mission is to encourage creativity and tranquility for the whole family. Come join us on this wonderful journey to create spaces where both kids and parents can thrive!